Cancellation and Return Policies
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders can only be cancelled if they are not yet in the "preparing" status.
If the order has already been prepared or shipped, it will not be possible to cancel it.
Return with Return Charged by the Customer
If you wish to return an item, please contact us within 14 days of receiving your order.
The goods must be sent to:
AVOTECNICA SRL
Via Roma 166 Box 2
36050 Bressanvido (VI)
By entering the initial shipping DDT.
The shipment must be returned within 7 days of the return confirmation received via email.
Italy
Return shipping costs will be borne by the customer.
Please ensure that the returned items are in their original packaging and in new, unused condition.
We offer a collection service at the customer's home (valid only for Italy). The cost of the collection is €10 (flat rate) and will be deducted from the total amount of the return.
For heavy items (>20 kg) an additional cost will be calculated based on the courier's estimate.
In the case of particularly bulky or heavy goods, we reserve the right to apply an additional charge, after notifying the customer.
To start the return procedure or for further information, contact us: info@ https://avotecnica.com/en/
Europe
Return shipping costs will be borne by the customer.
Please ensure that the returned items are in their original packaging and in new, unused condition.
We also offer a collection service for customers within the European Union. The cost of collection is customized based on the location and weight of the package, with a minimum fee of €15.
For heavy items (>20kg), additional costs will be applied based on the courier's estimate.
To start the return procedure or for further information, contact us: info@ https://avotecnica.com/en/
Returns outside the EU
We do not currently offer a return service for shipments outside the European Union.
Wrong Item Exchange
For the exchange of an item, we will issue a voucher of equal value to the returned goods, which can be used for a new purchase on our site.
The voucher will be sent once the returned goods have been received and verified.
To start the exchange procedure or for further information, contact us: info@ https://avotecnica.com/en/
Company Returns
For those with a vendor/reseller account, all sales are final.
It will not be possible to return items purchased by mistake.
Initial Shipping Costs
Initial shipping costs will only be refunded if you cancel your order, provided it has not yet been shipped.
In case of partial or total return of the order, the initial shipping costs and cash on delivery costs will not be refunded.
Damaged products or products with missing parts
If you receive a damaged product or missing parts, please report it to us within 72 hours of receiving your order.
After this deadline, no requests for replacement or integration can be accepted.
To report a problem, contact us immediately: info@ https://avotecnica.com/en/
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